Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a change-of-mind return, your item must be in the same condition that you received it—unused or unworn, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To request a return, please reach out to us through our Contact Us page.

If your return is accepted, we will provide instructions explaining how and where to send your package. Items returned without first requesting a return will not be accepted.

Please do not return your order to the address shown on the original package unless instructed to do so.

Damages and Issues

Please inspect your order upon arrival and contact us immediately, if the item is defective, damaged, or incorrect. This allows us to review the issue and make it right.

Please include your order number and clear photos or videos showing the issue.

Exceptions and Non-Returnable Items

Certain items cannot be returned for a change of mind, including perishable goods, custom or personalised products, hazardous materials, flammable liquids or gases, and gift cards.

For hygiene reasons, opened or used personal-care products cannot be returned for a change of mind.

Sale and clearance items are not eligible for change-of-mind returns. However, this does not affect your rights if an item is faulty, damaged, incorrectly described, or incorrect.

Exchanges

The fastest way to receive the item you want is to return the item you currently have. Once the return is accepted, you can place a separate order for the new item.

If you received a defective, damaged, or incorrect item, please contact us before placing another order.

Return Shipping

Customers are responsible for return shipping costs for change-of-mind returns. Original shipping charges are non-refundable unless required by applicable consumer law.

If an item is confirmed to be faulty, damaged, or incorrect, we will provide an appropriate solution in accordance with applicable consumer law.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

If a product has a major problem, Australian customers may be entitled to choose a refund or replacement. For a minor problem, we may provide a repair, replacement, refund, or another appropriate remedy within a reasonable time.

Nothing in this policy limits or excludes any rights or remedies available under applicable consumer law.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, the refund will automatically be issued to your original payment method within 10 business days. Please remember that your bank or credit card provider may require additional time to process and display the refund.

If more than 15 business days have passed since your refund was approved, please reach out through our Contact Us page.